General Returns Policy
You may return new, unopened items sold and fulfilled by InfinityParkatGlendale.com within 30 days of delivery for a full refund. (We cannot accept items that have been worn.) Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund. (see below)
Partial Refunds
Partial Refunds are issued for the following items:
* Most items that are returned more than 30 days after delivery.
* Any item that has obvious signs of use.
* Any item not returned in the condition it was received.
Orders Returned After 30 Days
Orders delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, follow our instructions on the Packing & Sending Your Return page (be sure to include the packing slip in the box), and ship the order to:
Glendale Rugby
c/o Mark Bullock
950 South Birch
Glendale, CO 80246
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
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